Refunds will be made subject to:

(i) Usually within 04 to 07 working days from the date of receipt of returned goods if the order is already shipped (and longer for international)

(ii) Usually within 04 to 07 working days from the date of cancellation of the order if the order is not yet shipped (and longer for international)

No refunds would be given if the customer has provided wrong or incomplete shipping address, or a failed delivery attempt by our shipping agency, or issues with customs clearance, or the package is refused by the recipient, or shipment lost or damaged by courier.

Notwithstanding anything contained herein, the following products shall not be eligible for return or replacement:

Any product that is returned without all original packaging and accessories, including the retail box and all other items originally included with the product at the time of delivery.

All cost of return shipping to be borne by the purchaser

For all communications regarding refunds, please contact via WhatsApp at (+91) 73585-59826 or via email at onlineorders@sootlessenergy.com with reference to Invoice or Order Number.